As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. RAFAELLA AMARA will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please contact our customer service team  with your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.

After you place your order via our website, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our customer service at: contact@rafaellaamara.com

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on thelink provided to track your order.

Pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed. To cancel, please contact our customer service team.

All orders with pre-order items will be held and all items will be sent together. Please place an additional order if you need in stock items immediately.

We cannot ship to PO BOXES, as all packages must be signed for upon delivery, so please ensure that you provide your daytime delivery street address and contact phone number. For this reason, we cannot leave packages unattended in your letterbox or at your front door. We are also unable to re-direct orders once they have been dispatched, so triple check all details are entered correctly in the checkout.

Via the tracking details sent at shipping confirmation.

If you need to change your order, please contact us immediately and we may be able to facilitate this. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.

Add additional information about refund policy.

Yes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. FAE will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

My parcel is taking longer than the estimated delivery time, what should I do?

My package is lost, what should I do?

Can I change the address of my order once it has been confirmed?

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. At times delays can occur which are outside RAFAELLA AMARA's control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

Once the package leaves our warehouse it is in the hands of the selected shipping carriers. We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. FAE does not hold responsibility for damaged, lost or stolen packages.

We are unable to re-direct orders once they have been dispatched, so triple check all details are entered correctly in the checkout.